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NORTHERN WATER WORKS DEVELOPMENT ANGENCY
SERVICE DELIVERY CHARTER
 Our Vision
Access to safe, sustainable water and sanitation for all
Our Mission
To ensure increased access to quality, sustainable and affordable water and sanitation services through adequate infrastructural development
|
s/no |
Services rendered |
Customer requirement |
Charges |
Duration |
|
1.      |
Enquiries |
Formal written request |
Free |
7 days |
|
2.      |
Management of complain/complement |
complain/complement letters |
free |
10 days |
|
3.      |
Payments |
a)Â Â Â Â Suppliers invoices b)Â Â Â Â Authorized requisitions |
free |
30 days after receipt of claims |
|
4.      |
Communicate outcome of tendering |
Must have applied |
Free |
21 days from the date of completing the process |
|
5.      |
Tendering process |
a)Â Â Â Â Purchase of tender documents b)Â Â Â Â Sealed bids c)Â Â Â Â Â Supply of goods & services |
Not more than kshs.1,000 And free when downloaded online. |
28 days |
|
6.      |
Appointment with Chief Executive Officer (CEO) |
Booking of appointment |
Free |
Within 5minute |
|
7.      |
Response to all official letters |
Receipt of the letter on time |
Free |
7 days. |
|
8.      |
Support to the County Governments |
Request letter |
Free |
7days |
|
9.      |
Siting of boreholes and wells |
Request letter |
Transport and Subsistence allowances for officers |
7Days |
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Commitment to Courtesy and Excellence in Service Delivery
HUDUMA BORA NI HAKI YAKO
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
|
The Chief Executive Officer, |
|
The Commission Secretary/Chief Executive Officer, |
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