🎧 🎧 🎧Click Here for NWWDA Service Charter - Audio Format🎧 🎧 🎧

NORTHERN WATER WORKS DEVELOPMENT ANGENCY

SERVICE DELIVERY CHARTER

 Our Vision

Access to safe, sustainable water and sanitation for all

Our Mission

To ensure increased access to quality, sustainable and affordable water and sanitation services through adequate infrastructural development

s/no

Services rendered

Customer requirement

Charges

Duration

1.       

Enquiries

Formal written request

Free

7 days

2.       

Management of complain/complement

complain/complement letters

free

10 days

3.       

Payments

a)     Suppliers invoices

b)     Authorized requisitions

free

30 days after receipt of claims

4.       

Communicate outcome of tendering

Must have applied

Free

21 days from the date of completing the process

5.       

Tendering process

a)     Purchase of tender documents

b)     Sealed bids

c)      Supply of goods & services

Not more than kshs.1,000

And free when downloaded online.

28 days

6.       

Appointment with Chief Executive Officer (CEO)

Booking of appointment

Free

Within 5minute

7.       

Response to all official letters

Receipt of the letter on time

Free

7 days.

8.       

Support to the County Governments

Request letter

Free

7days

9.       

Siting of boreholes and wells

Request letter

Transport and Subsistence allowances for officers

7Days

 

Commitment to Courtesy and Excellence in Service Delivery

HUDUMA BORA NI HAKI YAKO

Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:

The Chief Executive Officer,
Northern Water Works development Agency,
Maji House - Garissa,
P.O. Box 495-70100 Garissa
Tel: +254-46-2103598
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.nwwda.go.ke

The Commission Secretary/Chief Executive Officer,
Commission on Administrative Justice,
6th Floor, Prime Ministers Building,
P.O. Box 20414-00200 Nairobi
Tel: +254-20-2270000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.ombudsman.go.ke